CAN I USE ANY DESIGN FROM ANY OCCASION?

Yes, you can choose any design and we will adjust the wording to suit. Just let us know the wording you would like and we'll send you a design proof for you to look at it. 

HOW DO I PLACE MY ORDER?

  1. Click on the shop and choose your occasion. Then scroll down and click on your chosen design.
  2. Personalise your candle by choosing the colour theme, graphics, etc. 
  3. Complete your details that will be placed on your products.
  4. Complete your order by using our secure checkout.


I HAVE PLACED MY ORDER, NOW WHAT?

  1. Email photo to info@wickitywickcandles.com.au if you would like a photo. 
  2. You will receive design proofs via email within 2- 3 days for your review (can take a little longer at our peak times).
  3. Requests changes if needed as you work one on one with a designer.
  4. Once you are satisfied with your proofs, send your approval via email and we will start production.

PRINT & SHIP?

  1. Upon approval, printing begins which takes up to 5 business days for dispatch. If time frame is short, then we rush your order through.
  2. Your order will dispatched and depending on where you live and what shipping you selected the timeframe will vary. It can be anywhere from the next day to up to 10 days. 
  3. Your order will arrive neatly packaged.
Pickup is available to all Hervey Bay residents from our HQ. Just select pickup at checkout.

We use Australia Post for all small orders and Fastway Couriers for bulk orders. 

HOW WILL MY ORDER BE PACKAGED?

We take pride in our work, right down to how we present our product. All products are either presented in a gift box or calico bag (depending on what product you order) and securely protected in bubble wrap. It is then placed in an Australia Post or Fastway Couriers satchel or box and posted to you via regular or express post.


We feel our products need to be packaged like this to ensure that they arrive to you in perfect condition. However, once it leaves our studio it is in the hands of Australia Post or Fastway Couriers and unfortunately we can not take any responsibility for any miss handling by them. In saying that we have dropped our parcels (once packaged in a gift box and wrapped in layers and layers of bubble wrap) from a 2nd storey balcony and they haven't broken, so we are confident that the way we package them will mean that it arrives to you safely. 


ARE RUSHED ORDERS AVAILABLE?

Need your product fast? That's our specialty, we will work with you to ensure your order is dispatched in plenty of time, to make sure you receive them for your occasion.


WHAT HAPPENS TO MY DETAILS?

Customer details and personal information will remain the property of Wicktywick Candles and will not be passed onto any third party. All documentation will be kept strictly confidential. 


WHEN AND HOW DO I SEND MY PHOTO THAT I WANT ON MY CANDLE/S?

CANDLE CARE

Photos for your products can be emailed once order has been submitted to info@wickitywickcandles.com.au

Email photos must be sent in either a jpg, bitmap, png or GIFF format. Professional looking photos will be more suitable and the overall look of the design and photo will compliment each other. Make sure the photo is the largest image possible as the quality of the photo will be higher.

HOTMAIL EMAIL ACCOUNTS

For some lovely reason hotmail loves to put our emails in the junk/spam folder. So if you have placed and order and haven't heard from us within 2-3 days then check your hotmail junk/spam folder, it will most likely be in there awaiting your response.  


CANDLE CARE

Candles are delicate in nature and require to be handled with care. If scratched or handled roughly then the candle may be compromised. However, under normal circumstances the print on the candle will not deteriorate.

Care tips for your soy candle:
  • The first time you light your soy candle let the wax melt all the way to the edge of the glass, this will prevent tunneling and create a candle memory.
  • Allow soy candles to cool and harden before relighting them.
  • Keep the wick trimmed to 7mm before each burn, to prevent smoking and to prolong the life of your candle.
  • Once the wax has hardened, you can trim the wick.