CAN I USE ANY DESIGN FROM ANY OCCASION?Yes, you can choose any design and we will adjust the wording to suit. Just let us know the wording you would like and we'll send you a design proof for you to look at it.
HOW DO I PLACE MY ORDER?
Click on the shop and choose your occasion. Then scroll down and click on your chosen design.
- Personalise your candle by choosing the colour theme, graphics, etc.
- Complete your details that will be placed on your products.
- Complete your order by using our secure checkout.
I HAVE PLACED MY ORDER, NOW WHAT?
- Email photo to email@example.com if you would like a photo.
- You will receive design proofs via email within 2- 3 days for your review (can take a little longer at our peak times).
- Requests changes if needed as you work one on one with a designer.
- Once you are satisfied with your proofs, send your approval via email and we will start production.
PRINT & SHIP?
- Upon approval, printing begins which takes up to 5 business days for dispatch. If time frame is short, then we rush your order through.
- Your order will dispatched and depending on where you live and what shipping you selected the timeframe will vary. It can be anywhere from the next day to up to 10 days.
- Your order will arrive neatly packaged.
HOW WILL MY ORDER BE PACKAGED?
We take pride in our work, right down to how we present our product. All products are either presented in a gift box or calico bag (depending on what product you order) and securely protected in bubble wrap. It is then placed in an Australia Post or Fastway Couriers satchel or box and posted to you via regular or express post.
feel our products need to be packaged like this to ensure that they
arrive to you in perfect condition. However, once it leaves our studio
it is in the hands of Australia Post or Fastway Couriers and unfortunately we can not take
any responsibility for any miss handling by them. In saying that we have dropped our parcels (once packaged in a gift box and wrapped in layers and layers of bubble wrap) from a 2nd storey balcony and they haven't broken, so we are confident that the way we package them will mean that it arrives to you safely.
ARE RUSHED ORDERS AVAILABLE?
your product fast? That's our specialty, we will work with you to ensure your order is dispatched in plenty of time, to make sure you receive them for your occasion.
WHAT HAPPENS TO MY DETAILS?
Customer details and personal information will remain the property of Wicktywick Candles and will not be passed onto any third party. All documentation will be kept strictly confidential.
WHEN AND HOW DO I SEND MY PHOTO THAT I WANT ON MY CANDLE/S?
for your products can be emailed once order has been
submitted to firstname.lastname@example.org